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Shefaye Khatam 2015, 3 - The Summer Supplement of Shefaye Khatam 1 -: 16-24 Back to browse issues page
Correlation between Communication Skills and Nurses' Standardized Communication in Hazrat Rasoul Akram Complex, 2014
Behnaz Kermani , Hasan Darvish * , Ali Akbar Ahmadi , Akram Bani Asadi , Pirhossein Kolivand
Department of Public Administration, Payame Noor University, Tehran, Iran , dr.darvish43@gmail.com
Abstract:   (5326 Views)

Introduction: The ability to communicate is crucial for the people working in the health system, particularly the nurses. Communication barriers between the medical team disrupt teamwork and resulting in a lower safety and quality of care. The aim of this study was to investigate the correlation between nurses' communication skills and standardized communication. Materials and Methods: This is a descriptive study and was conducted in the 2014. The study population was the nursing staff of Hazrat Rasoul Akram Complex. Eligible nurses were selected randomly. Two questionnaires were used to collect information on interpersonal communication skills and the standard situation, background, assessment and recommendation (SBAR) communication tool and demographic data. Results: Less than 45% of nurses had good communication skills and less than 50% of nurses were used standards communication items. There was a significant correlation between interpersonal skills and communication standards as well as individual skills with situation, background, assessment, and recommendation. Conclusion: Improvement of communication skills and standardized communication increase coordination between the medical team and providing information about the background and situation of the patient. Moreover, reduction of the likelihood of errors and ignoring information improve the efficiency, reduce dissatisfaction, and provide optimum care.

Keywords: Communication, Clinical Competence, Reference Standards, Nurses, Hospitals
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Type of Study: Research --- Open Access, CC-BY-NC | Subject: Neuroepidemiology



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